For those of you who don’t know, I have started a new job in the last 6 months or so. It has been a great opportunity for my family and for me. Although it has been a struggle for me at times because it is a completely new industry.

I feel as though my boss has asked me to do more than just sales. I think he is looking for a fresh set of eyes and ideas from someone who is new to the company but not new to business. So as I undergo the task of not only learning our services and how we deliver them to our customers, I am also learning our internal process of work flows.

I am finding that there are a few people in key positions that struggle with maintaining the correct work flow. This doesn’t hamper our ability to deliver our services to our customers but it does make for inconsistent record keeping and accounting.

So when I discover an error, I get a lot of “it’s not my job” and “he or she did this or that”. I feel a lot like the quote in the picture above. I have been entrusted with much, so much is expected.

Why doesn’t anyone else feel the same way?

At what point is it acceptable for me to have stern conversations with people that were very helpful in my early learning process?

I have also discovered my boss/friend is not a great or dynamic leader. He may be one of the smartest people I know, but he seems to have a “head in the sand” attitude about some of these issues.

How do I press on, solve the problems without overstepping my bounds or upsetting the key people here?

I feel like I need to be the person to attack the problem, before it begins to affect our service delivery, while I am still the “new guy” and can use that to my advantage. What do you think? What is the role of an established leader in a new environment?