“Empathy…FUHGETTABOUTIT”

Leadership Lessons from the Shuttle Program

Empathy?

I have been spending a lot of time at work recently helping to implement a project that is dividing those that will be affected by it. Some are very excited about the opportunities that the project will provide, and others are concerned about negative impacts that they fear it will bring. The resistance has gotten political, and the war of words has permeated both conventional media and social media. Although I do not interact directly with those in opposition, I find myself wanting to reach out to them to correct a lot of the misinformation on which they are basing their statements and to chastise them for being so ugly in their choice of words, especially on Facebook and in website comments.

Since positions on this project are so sharply divided, it is obvious that, regardless of the outcome, one side or the other is going to be disappointed, bitter, angry, and even scared. I’ve had the chance to watch the project’s leaders reach out to those who are so critical of them. Those leaders have resisted the temptation to criticize and stifle discussion. Rather they have indicated a willingness to listen and to hear the background and justification for the fears. They have acknowledged that some of the concerns are, in fact, legitimate for some, and have offered ways to mitigate those impacts. In short, they have shown Empathy.

An Obvious Lack of Empathy from History

Now, Empathy does nothing to change the situation itself. The “facts of the case” remain the same. However, Empathy does speak to the heart of the individual. Being understood and having your feelings legitimized has a softening effect and even a healing component. It can be the difference between just experiencing disappointment as opposed to feeling steamrolled…discomfort instead of pain.

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Lead, Follow, or Get Out of the Way

Another perspective

Lead, Follow, or Get Out of the Way!

We’re all familiar with the phrase, “Lead, follow, or get out of the way”. During my adult life, I’ve found myself doing all three at one time or another. By my very nature, I tend to want to lead. Sometimes that is truly the case because I have the passion and feel I also have the experience, knowledge, or skill to move things forward in a positive direction. It may also be because I see a void of leadership that I feel an obligation to fill. Other times, truth be told, it’s probably more of a self-centered desire for the adrenaline rush that comes from being in the middle of the action.

Follow

The “follow” part often does not come as easily for me. Call it a type-A personality or a distrust of others’ intentions, I can find it hard to be inspired to get behind another’s efforts. Add to that a series of uninspiring leaders in my past along with a failure on my part to seek out a successful mentor that I could utilize not only to learn but also to develop trust. I’ve also spent a significant portion of my professional career working in a zero sum environment where acknowledging another’s leadership and helping to move their agenda forward often comes back to be viewed as your own lack of vision or initiative. There have, however, been a few bright spots where I have been able to trust another’s interests and motives and take a subordinate part on a team just to be around the leader and to be part of something greater than myself.

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Lead, Follow, or Get Out of the Way!

All three may be viable options

Lead, Follow

We’re all familiar with the phrase, “Lead, follow, or get out of the way”. During my adult life, I’ve found myself doing all three at one time or another.

The “Lead” Part

By my very nature, I tend to want to lead. Sometimes that is truly because I have the passion and feel I also have the experience, knowledge, or skill to move things forward in a positive direction. It may also be because I see a void of leadership that I feel an obligation to fill that void. Other times, truth be told, it’s probably more of a self-centered desire for the adrenaline rush that comes from being in the middle of the action.

The “Follow” Part

The “follow” part often does not come as easily for me.

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Financial Leadership at Home – A Will & Insurance

TestamentIn this series, we’ve now talked at length about leadership that must be exercised in the home in regards to the family’s finances. We’ve indicated that the basis for all financial activities and decisions is a family Budget. Saving and Investing must be part of that budget to meet unforeseen expenses and things the family cannot currently afford without taking on debt. Another important step for many is to establish an intentional and teachable pattern of Giving to meets needs of others outside of the family. None of these things is automatic or easy. They require time, effort, and communication. But to fail to do so is to fail to lead the family. In my final post in this series, I want to talk about planning for the worst.

Financial Leadership at Home - 5 -2My 17-year old son came home from work the day after Thanksgiving with quite a story. He works as a cashier for a large grocery chain, and part way through his shift, all of the computers went down…those that control the music (important during the holidays), but more importantly those that control the registers. Certainly the store had a backup plan for when something like that happens, right? Wrong! The store manager reluctantly locked the front doors, preventing anyone else from coming in. Those that were already shopping were allowed to check out through a single line, where the prices of each item were estimated based on the manager’s memory and adjusted if the customer thought his guess was inaccurate. The store, of course, could only take cash since the credit card machines were down, and that had to be rounded to the nearest dollar since the computers controlled the automatic change machines. What a mess! You’d think they would have at least had all of the prices kept on a laptop with a portable bar code scanner. But the store manager stated that he had never seen this happen in 14 years, and he obviously assumed it would never happen.

So what does your family do when the unthinkable happens?

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Financial Leadership at Home – Part 4 – Giving

Woman Balancing Her CheckbookAs I continue to discuss the importance of providing financial leadership in the home, I want to point out that I am not approaching this as exclusively, or even primarily, the husband’s or father’s role. In some cases, the role of administering the family’s finances falls to the husband and in others to the wife. Some couples choose to perform the tasks jointly or interchangeably. In still others, one handles the bill paying and bookkeeping chores while the other makes more strategic decisions. This structure is often based on skills, interests, or availability, and I don’t believe that any one is necessarily better or more effective than the others. That said, both spouses must ultimately be in agreement on the choices that are made…especially in regards to the family budget (please see my earlier post regarding the importance of a Budget).

An important area where there must be thought and agreement is in Giving. Will any of the family’s income or other financial resources be used to meet the needs of others, outside of the family? It may be as straightforward as traditional tithing to one’s church or as spur of the moment as helping buy groceries for the person ahead of you in line at the supermarket who is short of cash to cover what they have in their cart. It might be contributing to the United Way at the office or directly to charities such as the Red Cross for earthquake or hurricane relief. Giving is a very personal thing. What seems a very worthy or important cause to one may seem silly or naïve to another. But the point is to share one’s resources with others in need.

Financial Leadership at Home - 4 -1

Assuming a family decides that it does have an obligation or at least a desire to help provide for others, the giving must obviously be built in to the family’s budget. As we discussed in a previous post, this does two things.

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Financial Leadership at Home – Part 3 – Saving and Investing

Financial Leadership at Home - 3 - 1As we continue to look at a leader’s responsibility to take a proactive and intentional approach to managing their family’s finances, I want to state that I do not intend in this series to focus on the critical importance of eliminating financial debt. The crushing impact of adding the cost of servicing debt (i.e., interest) to the family budget has been well documented by many authors, counselors and commentators…most notably, Dave Ramsey. And actively and aggressively working to reduce and eliminate debt will have an even larger impact on the monthly budget in the short term. But it must be done. My assumption in this series of articles is that any necessary debt elimination is built into the family’s budget.

Another critical category of the family budget is Saving and Investing. When it comes to budgeting, most of a family’s monthly expenses are known and somewhat predictable. The rent or house payment are constant each month. Purchases of food and clothing can be controlled in most cases to remain within a preset spending limit. Although the electric bill can fluctuate greatly during different times of year, prior year usage can be a good predictor of what to expect in the future, so it also is predictable. However, car repairs, medical expenses for illness or injury, or a water heater that goes out (as mine recently did) are much harder to accurately predict. So the first type of Savings that must be built into the household budget is for emergencies and unpredicted expenses. Call it, as Dave Ramsey does, an emergency fund, or just call it good old boy scout advice to “be prepared”. Regardless, if you’re buying things you want but don’t need and not saving for unforeseen expenses, you are not managing your resources well.

Financial Leadership at Home - 3 - 3The second type of saving is

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Financial Leadership at Home – Part 2 – A Budget

Financial Leadership at Home - 2 - 1In my recent post about Financial Leadership, I stated that many leaders find their financial responsibilities at home continually failing to reach the top of their priority list. Other things seem more urgent, more interesting, or just easier. However, finances are an area that a leader in the home simply cannot ignore.

The foundation of financial responsibility, whether in an organization or in a home, is a Budget. Much like other areas of leadership, creating a budget is a proactive, forward looking activity. Simply reacting to financial needs and decisions as they come rather than planning and providing vision is, by definition, not leadership. Most financial obligations are predictable, and even financial surprises can be anticipated and prepared for.

There are many methods and tools for budgeting. With each, the objective is to decide, in advance, how the family’s money will be spent. Beyond the basic food, shelter, and clothing, it also requires determining what is (or what should be) important to the family, and often times prioritizing those discretionary items. My goal here is not to provide a “how to” lesson or to give financial advice, but rather to encourage you who strive to be leaders to take this basic step if you haven’t already. Having a carefully prepared budget provides the justification to say “no” to discretionary spending that cannot be supported by the current income, and it also makes it easier to say “yes” when the family wants something that is within its means and consistent with its values.

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Financial Leadership at Home

Financial Leadership at Home - 1I’ve been on more than my share of finance committees and served as Treasurer for numerous churches and non-profits. And I’ve come to realize that those who do not enjoy this type of work can be as passionate about avoiding financial chores and discussions as those that are gifted administratively are about ensuring proper planning, monitoring and reporting of the financial activity of an organization.

Likewise at home, many otherwise fervent leaders often find that anything and everything seems to take priority over doing those things that are necessary to provide financial leadership for their families…things such as Budgeting, Saving/Investing, Giving, and protecting the family’s wellbeing with a Will and Life Insurance.

Financial Leadership at Home - 2If there are children in the home, these things become exponentially more important. The children must be protected financially in the event of the loss of one or both parents, the loss of job(s), a natural disaster or medical issue as well as educational needs. Preparing for these possibilities may involve sacrifice, both in terms of the time that it takes to plan, research, execute, and steward these activities as well as the money itself that could be spent on other things with more immediate and probable gratification.

Of parallel importance is the responsibility to lead by

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Clear Communication?

Last year, I posted an article titled, “Let Your Yea be Yea; and Your Nay, Nay” in which I discussed the importance of clear communication from a leader. I used a negative example of a press release quoting John Chambers of Cisco Systems which was filled with very ambiguous, non-committal verbiage…or what I call “weasel words”.

Because there was a lot of positive response to that original post, I thought I would continue in that vein, but on a much lighter note. I ran across the following list a number of years ago. It “interprets” terms used in scientific or academic papers, and I found it rather humorous.

  • “It has long been known”…I didn’didn’t look up the original reference.
  • “A definite trend is evident”…These data are practically meaningless.
  • “While it has not been possible to provide definite answers to the questions”…An unsuccessful experiment, but I still hope to get it published.
  • “Three of the samples were chosen for detailed study”…The other results didn’t make any sense.
  • “Typical results are shown”…This is the prettiest graph.
  • “These results will be in a subsequent report”…I might get around to this sometime, if pushed/funded.
  • “In my experience”…Once.
  • Clear Communication - 1“In case after case”…Twice.
  • “In a series of cases”…Three times.
  • “It is believed that”…I think.
  • “It is generally believed that”…A couple of others thinks so too.
  • “Correct within an order of magnitude”…Wrong.
  • “According to statistical analysis”…Rumor has it.
  • “A statistical-oriented projection of the significance of these findings”…A wild guess.
  • “A careful analysis of obtainable data”…Three pages of notes were obliterated when I knocked over a glass of iced tea.

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Can’t We All Just Get Along?

Consensus Flow ChartConsensus. Everyone gets their voice heard, all sides of an issue are aired and all potential decisions get vetted, and then the group comes together and agrees on the best solution. The best solution may even be a combination of 2 or more of the ideas. Fair, democratic, inclusive. What could be better?

But what is Consensus, really? While it may be a deliberate choice for a governing method due to the desire to limit the power or control of any one individual, I have often seen it as a sign of weak leaders. It is many times driven by political correctness, fear, or a desire to avoid confrontation and to be liked. And the fuel of Consensus is Compromise.

So what is Compromise? It means that nobody gets what they really want. As the old saying goes, “If nobody’s totally happy with the solution, then it’s probably the right answer.” Really? Why can’t somebody be right and somebody else be wrong? Or why can’t an installed leader be given the authority to make a decision, right or wrong, and then be judged later on the outcome rather than an evaluation of the decision itself?

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