It was the last night of my stay at the very luxurious Ritz-Carlton in Kuala Lumpur, Malaysia. Apparently someone had alerted the General Manager that I would be leaving very early the following morning. So, he came to my dinner table in the dining room to introduce himself and to say “Thank you” for my extended stay It had been a 3 and a half week stay at his hotel. It was soon after our brief discussion ended that I saw an extraordinary example of true servant leadership.
A woman was struggling with a large balloon bouquet and a suitcase. In addition to the most senior person in the hotel, there were several other general staff in the very near vicinity. They probably saw her as well. And then he did it.
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