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Conflict and Leadership

Is there a hidden opportunity in conflict?

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Conflict & Leadership

I have been thinking a lot lately about conflict and conflict resolution. We are certainly seeing it played out on a daily basis in the news. Although I think we can all agree that some level of conflict is unavoidable, we do seem to have it in abundance and it is coming more and more because we are so polarizing in our communications with those around us. However, how we face it and resolve that conflict says a great deal about our own leadership styles and abilities.

Conflict as Opportunity

Consider the following statement by Warren Bennis, one of the foremost writers on leadership and organizational and management theory.

“Leaders do not avoid, repress, or deny conflict, but rather see it as an opportunity.” 

Leaders, this is one of your primary responsibilities. I believe strongly in delegating. But, you cannot delegate this one. Nor can you pretend that conflicts do not occur within your organization. I have spent much of my adult life working in the corporate world during the week and serving in a non-profit and volunteer organization on weeknights and weekends. And conflict is common to all organizations. Yes, even within churches and religious organizations. But you, as leaders, have the responsibility to sense a conflict at its earliest stages and resolve it before it affects the entire organization.

True leaders do not avoid or run from conflict. I am not proclaiming that they go and seek it out or invent it where it does not exist. But, leaders lead in times of calm and in times of conflict. And by the way, while we are on this subject, let’s not just “manage” the conflict, let’s “resolve” it once and for all!

Conflict Resolution is an art as much as it is a science. The goal of conflict resolution is to assess and resolve disputes at the lowest level possible and do so before they escalate into something major.

What is Conflict?

Conflict is fundamentally an indication of a miscommunication that has an enhanced level of emotion attached to it. It could begin as a request for clarification based upon a perception. And, depending on how that clarification is requested, received, and interpreted, it can lead to a conflict.

Conflict and Conflict Resolution Require Emotional Agility

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Lincoln – An Uncommon Leader

When the Common Becomes the Uncommon

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Lincoln - An Uncommon Leader

There is a lot of renewed interest in former presidents theses days. It has been said that THE greatest job in the world is the job of being the former President. I don’t suppose that I will ever have that job.

Abraham Lincoln and some other great Presidents are the topics of comparison and conversation lately. I heard on the radio today that every great President in history has been associated with a war in one way or another. George Washington – Commander in Chief of the Revolutionary War, Abraham Lincoln – The Civil War, Franklin Roosevelt – World War II, Ronald Reagan – The Cold War. But Lincoln’s name always seems to rise to the top of any list. So, what is the deal with Lincoln? Was he really the greatest president of all time?

A Common Beginning

History tells us that he was born in a log cabin in the frontier area of Kentucky. And that lifestyle was common for so many who were drawn to the frontier in hopes of making a life and owning a piece of land in the expanding federation of states that was the United States of America in the early 1800s. He grew up moving around the Ohio River Valley spending time in the states of Kentucky, Indiana, and Illinois.

Becoming an Uncommon Leader

Donald T. Phillips wrote a book in 1993 entitled, Lincoln on Leadership. The subtitle was Executive Strategies for Tough Times. In that book, he provides significant insight into leadership principles that Lincoln exhibited and cultivated in others.

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Accidental Leadership

Is that even possible?

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Accidental Leadership

There was a famous novel written in 1985 that became an Academy award winning movie in 1988. (The Academy was won in 1989, but who is that picky?) It was called “The Accidental Tourist” and starred one of my favorite actors, William Hurt.

The plot of the story revolves around the dissolving marriage of Macon Leary, played by Hurt in the movie. He is a writer of travel guides. In the story, the logo on the cover of these travel guides is a winged armchair. The visual assumption created by that logo design is that all travel is involuntary, and therefore potentially unpleasant. Macon Leary attempts to spare these poor unsuspecting and involuntary travelers the shock of the unfamiliar by providing keen insights into the locations that will make the traveler more comfortable with their surroundings. For instance, The New York Ties Review said; “Macon Leary will tell you where to find Kentucky Fried Chicken in Stockholm, or whether there’s a restaurant that serves Chef Boy-Ar-Dee ravioli in Rome.”

Accidental

So, I suppose that the term “accidental” really means “involuntary” in the context of that book and movie.

But that thought raises a few very significant question in my mind. And it is this:

“Is it really leading if I don’t know it is happening?” 

Is it possible to be an accidental leader? Is it possible to be an involuntary leader? Can leadership happen and emanate from us and we be completely unaware of that fact?

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Adaptive and Agile Leadership

Which One Are You?

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Adaptive and Agile

So many of the world’s problems, and the issues that organizations, businesses, and people face every day can seem intractable and unsolvable. Leadership consultants Ronald Heifetz, Alexander Grashow and Marty Linsky discussed a new way to lead the charge to change in their book in 2009 entitled, “Adaptive Leadership”.

Adaptive Leadership calls for moving beyond outdated approaches and embracing new skills and attitudes to guide your organization in the 21st century. Adaptive leadership combines established ways of leading with new skills and new perspectives for dealing with unprecedented challenges.

I am currently engaged in writing a book about this need for adaptive leadership. I am choosing to talk about it in terms of being “agile” in our leadership. I don’t believe the words are interchangeable. But they are certainly synergistic.

What is the difference?

The differences to me are subtle. But they are real. An adaptive leader is usually discussed in terms of their ability to bring change to an organization or to guide the organization through a change that may be thrust upon them Agile leaders, on the other hand, are more concerned with the people and the processes that will be affected by the change.

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How to Recognize True Success

I have had my share of them, also.

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True Success

Last week I refreshed an article that I wrote several years ago about leadership failure. And, as promised, here is the follow-up dealing with leadership success. Whenever you write an article like the one on failure last week, there is always a significant amount of trepidation about how it will be received. When you consult with other leaders you always wonder what one of them will think when they read one of your articles. You wonder if they think it is about them.

(Why is there suddenly a Carly Simon song playing in my head)?

Well, today, I hope that all of the leaders that I have worked with over the years think this article is about them much more than some may have wondered about last week’s article.

I have written over 360 articles describing, in some way or another, what it takes to be a superior leader in the home, on the job, in a church or volunteers capacity, and in society. Some researchers and authors claim a superior leader possesses certain traits or abilities innately; others say it is all personality, style, and charisma. Still, others maintain it is the behaviors or actions that I take — if I do this, then my followers will do thus — that are crucial to determining success. Regardless of the how and the why, these are some signs that your followers are indeed following you and that you are succeeding as a leader:

Signs of Leadership Success

There is leadership success when the team catches your Vision. Successful leaders have followers that have a clear understanding of your vision and what it means to them as an individual contributor or follower. You have articulated it to them. And they can now articulate it to others. They see it and they own it. There is no ambiguity. If you ask them on an elevator to describe the vision of the organization, they can express it with clarity and passion.

Ask yourself: Am I surrounded by followers who see the vision that I see? 

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How to Recognize Epic Failures

I have had my share of them.

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Epic Failures

I have had a few “epic” failures in my lifetime. Some were more memorable than others. Some were quiet failures. Some were fairly public failures. You have probably had some as well.  So, is there anything we can learn from them?

I was told by a manager one time, “If you aren’t failing, then you aren’t trying hard enough.” And I am sure that there are many situations in which that statement is true. However, I am not dealing with effort and intentions alone today. Instead, I am dealing with results. To some, this may seem a bit harsh. Our society often expresses success in terms of how hard one tries. And if one tries really, really, really hard, then they have succeeded due to their level of effort. But for today, let’s look at leadership failure from a results-oriented perspective, OK?

There are certainly tell-tale signs when a leader is failing. And that is true even when the leader himself does not see it. Certainly, those around him don’t always see it either. And if those that do see it, they don’t always know how to address it with the leader. Fortunately, those with discernment will see it.

Signs of Leadership Failure

Are you interested in signs of current or impending failure within an organization? Consider some of these signs that there is some sort of leadership failure within an organization:

There is a leadership failure when there is a refusal to accept advice or help from other leaders within the organization who are more experienced. Sometimes we think that we must do it all ourselves and we must “gut it out.” Although advice is easy to find. Good and sound advice is a precious commodity. As a leader, we must seek it out. And we must dispense it very carefully. Especially when it is not solicited.

Ask yourself: Am I open and “coachable?”

There is a leadership failure when leaders lack the support of those around them. Failure is near when you have lost the support of those closest to you and of those who have real insight into the situation at hand.

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Ignorant or Oblivious Leaders

Is there any real difference?

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Are You Ignorant or Oblivious?

Did you have a chance yet to read my article on the importance of “thinking” from last week? If not, I think it is well worth the few moments to step back and read that one first to get a baseline.

Just like that old saying that I found in an old frame, I know that there are some things that I know. And I know there are some things that I don’t know. The problem is that there are potentially a lot of things that I don’t know that I don’t know. Do you know?

That sounds almost like a line from a Gilbert & Sullivan musical. For those of you who are not theater buffs or who are under the age of 50, go “Google it.”

There were a lot of comments sparked and conversations started about the importance of knowledge and awareness of our own leadership situation. And those comments and conversations have caused me to want to take another look at this issue of ignorance and obliviousness.

There is a difference

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Thoughts on Thinkers

Leadership Lessons from a British Journal from 1866

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Thoughts on Thinkers

I don’t know very many folks who don’t know the cliché, “Ignorance is bliss.” But I am wondering today just how many know where the phrase comes. It comes from a poem written in 1742 by Thomas Gray. The phrase is in the closing lines to his poem entitled, “Ode on a Distant Prospect of Eton College.” And the full sentence is:

Where ignorance is bliss, ‘tis folly to be wise.

There are many thoughts as to Gray’s purpose for ending his poem with such words. In those final lines, he may be expressing thoughts on returning to his old school and there remembering the simplicity and innocence of his youth. It also appears that he is joining two worlds together in this line of the poem. He is joining a world that has not grown up yet with one that has. In a sense, it is a world that shaped him into a man and perhaps, as with many, has beaten out those innocent aspirations of early life.

The modern day interpretation of the lines in the poem and the implications of the cliché are significant if examined in the light of leadership principles. The implications can be summed up in these two statements:

  • You are more comfortable if you don’t know something.
  • Lack of knowledge results in happiness.

Statement number one is pretty bad. I am never comfortable in the state of lack of knowledge. In fact, it scares me and motivates me to seek after knowledge and understanding. Statement number 2 is downright ridiculous. Happiness is not a state of intellectual ascent. Rather, happiness is a conscious decision to maintain a positive and joyous outlook on life regardless of the circumstances.

So, what is the leadership principle here?

It is to be reminded of our responsibilities as leaders to work on every aspect offer leadership skillset. Specifically, the area of “thinking” or “reason.”

Too many leaders are quite comfortable in their ignorance. They are comfortable because they are not fully engaged or aware of what is going on within the organization that they lead.

Awareness and knowledge carry additional responsibilities. If I am aware of a need or am aware of deficiency within myself, then I am now accountable for that knowledge.

I do not blame these leaders who are “unaware” per se. And blame may be a little strong in this instance. Although it is the leader’s responsibility to assure that they are aware of what is going on in the organization. Further, it is the leader’s responsibility to actively seek feedback from those around them regarding their performance as a leader. And it is the leader’s responsibility to develop their leadership skills on an ongoing basis.

This is not a new problem!

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Comparing Leaders of the Past and the Present

Should we even try to compare?

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Comparing Leaders of the Past and the Present

One of the questions and conversations that arise from time to time in my circle of influence is about leaders today and leaders from the past. Recently, I had a conversation about leadership and the leadership crisis in our culture today. One of my hypotheses is that we are just one generation away from losing our society and our culture due to the lack of leadership skills today.

Some that I speak with on this topic are pessimistic. Some are optimistic. One of my friends opined on this topic and had a much more optimistic view. He felt that we are still several generations away. All I know for sure is that there is a distinct lack of leadership exhibited today. And it “seems” that there were better leaders and more leadership skills in the past.

And it seems that leaders of the past almost always seem more effective than those of today. Perhaps it is a perceptual bias: We long for what we don’t have and romanticize or mythologize what we used to have. But even taking this bias into consideration, many of today’s leaders don’t seem to measure up to our expectations.

Is There a Leadership Crisis?

According to a survey conducted by the Harvard Kennedy School and the John F. Kennedy School of Government several years ago, 68% of Americans believe that there is a “leadership crisis” in the country; and leaders in only four out of thirteen sectors polled inspire above average confidence. Those sectors were the military, the Supreme Court, non-profit organizations, and medical institutions. Leaders of the news media, Congress, and Wall Street receive the lowest scores. Who is surprised by this?

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