I have been through several 5S training modules during the different stops in my career path. 5S is a methodology generated by Japanese manufacturing to improve the organization of a working area to drive efficiency and effectiveness. 5S stands for 5 stages identified by words that starts with the letter “S”. These stages are: Sort, Straighten, Shine, Standardize and Sustain(As translated into English).When fully supported from management down, it is a methodology I fully believe in. With that said, I’m only touching on one aspect of this methodology in this expose of thoughts from my mind. (scary place, I know)
What has been in my thoughts lately due to situations in my latest career stop is the last stage..…. “Sustain”. More to the point, how leadership in my experience commonly fails at driving actions to sustain implemented changes, processes, policies etc. An interesting item I read is that the Japanese word “shitsuke” (translated to “Sustain” to maintain the 5S moniker) may actually be better translated to the word “commitment”. Does this mean I believe leadership has failed to be committed on a whole? Not necessarily, but from a narrow viewpoint, I do think one of the more difficult aspects of effective leadership is a commitment to sustaining actions after the “crisis” or “action” moments are implemented.
Maybe the conundrum with commitment to sustaining is that it is boring? Dull? Lacks glitter and glamour? It is humdrum? It does not bring forth the adventure of something new and of an attainable and tangible goal to concur!!! In training for 5S you won’t hear about problems with the first 3 steps very often. Why is that? Maybe because breaking something down and rebuilding it is a challenge. Transformation is something that we can visualize the change in, set easy goals that are perceptible in some way to achieve, can be easily celebrated and can make for a great graph or photo placed in a Powerpoint presentation. Sustaining is……..repetitive dedication to adhering to a standard. Where’s the excitement in that?
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